Hire keynote speaker & 6-time award winning de-escalation expert Rachel LaFollette to help parents understand how to model and teach their children positive conflict resolution skills. Parents will walk away with new tools, tactics, resources and motivation.
Teaching Our Children Conflict Resolution with Keynote Speaker Rachel LaFollette
Orca Business Consulting
Teaching Children Conflict Resolution
Looking for a keynote speaker for your parenting event or conference? Rachel LaFollette, a six-time award winning de-escalation expert helps parents intentionally model and teach their children positive conflict resolution skills.
Parents will walk away with new tools, tactics, resources and motivation to help their school-age children navigate tough situations.
After spending two decades in customer service leadership, it became clear to Rachel LaFollette, our founder, that the most common skill set professionals lack is conflict resolution. This is in part because many parents don't proactively or intentionally teach conflict resolution skills to their children. Nor is it taught in school. In fact, most companies have formal customer service training programs, but fail to give employees the tools they need to effectively handle customer escalations or even internal conflict.
Rachel is passionate about helping parents become better teachers in this area because it's a critical life skill that has great life-long impact for children.
Parent Resources
Parents will walk away with:
- Practical ways to increase kids experience & comfort with healthy conflict.
- Instructions for a "Complete Apology".
- Steps for proactive conflict resolution.
- Steps for reactive conflict resolution.
- Real-world tactics.
- Important (but sometimes hard) lessons to learn.
- For Christian events: the story of Abigail & associated coloring sheet.
- Affirmations for kids for building confidence.
Rachel LaFollette: Six-time Award Winner De-escalation Expert
Rachel LaFollette, a de-escalation expert, is a six-time award winner in customer service leadership. She was the Chief Customer Officer at Madwire/Marketing 360, one of the country's fastest growing marketing and website agencies, for nine years. Having handled thousands of customer escalations over the years and leading large teams of customer service reps, she has an intimate understanding of the lack of knowledge most adults have in this area. A knowledge gap that can be filled starting in childhood by parents who intentionally learn and teach their children how to resolve conflict. She now owns Orca Business Consulting and works as a consultant.